Recycling and Solid Waste

WM Truck

We know that many of you have experienced missed/delayed pick-ups, long wait times when trying to reach Waste Management customer service, and other related issues.

As a city we are actively working with the contractor, Waste Management, to try to address these issues. The city has penalized Waste Management, to the extent possible, as allowed under the contract and will continue to do so when they do not perform the contracted services.

Waste Management is working to hire additional drivers and is renting trucks to make up for trucks that have broken down. In addition, they have hired a third party to complete bulky item collection. This will allow their current drivers to focus on residential curbside collection. Pictured is an image of the rental trucks Waste Management will be using.

rented truck

Pictured is an image of the trucks the third party will be using for bulky item collection.

Camo Crew Junk Removal trucks

We know this has been frustrating for so many of you and we share that frustration. As a city we will continue to do everything we can to make sure that the garbage/recycling contract is met and that collections are taking place on time.

*****A Message About Garbage and Recycling Route Pickup Days *****

The city's garbage and recycling routes and pickup days have NOT changed.. They remain the same as they have for the last several years. You can confirm your pickup days using the links below:

Basic City of Waukesha Garbage and Recycling Service Information

The City of Waukesha contracts residential recycling and solid waste services with Waste Management. General guidelines about garbage and recycling in the City of Waukesha include:

  • Garbage is picked up weekly and recycling is picked up every-other-week.
  • During the holiday weeks of New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day, services will be bumped one day later if the holiday falls on a week day. Service will always be normal the day before these holidays (there is normal pickup on the "eve" of the holidays).
  • Carts (or materials) must be set out by 6:30 a.m. on the day of service. and emptied carts or leftover materials must be removed from the curb the same night of service.
  • Where properties have provided carts for automated pickup, only materials within the carts will be taken. Please do not put bags or other random small items on the ground.
  • Bulky trash items - up to 3 items which literally do not fit in the cart if the cart was empty (for example, a mattress, a sofa, a chair) will be taken if set out next to the carts (See REGULATIONS below for more details on "how" to set out certain items).All bulky items should be called into Waste Management to schedule pickup (262-369-3080). Note: Extra bags and other small items are NOT considered bulky items. There is NO "bulky recycling" pickup for cardboard or other recyclables - all recyclables must be in the cart.
  • Appliances and tires (there is a limit) should be called in to Waste Management customer service to alert them of the item being set out. Please call 262-369-3080.
  • There is no pickup of TVs or other electronics at any time. All TVs and electronics must be turned in per state law to an electronics recycling company or organization. See flyer below for TVs and electronics recycling options.

Additional Information

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