Customer Service Window

All in person customer activities with Waukesha Metro Transit occur at the Customer Service Window at the Transit Center. These activities include:

Applying for employment with Metro
Lost and Found
Obtaining information about Metro's services in person
Obtaining or renewing a Reduced Fare or Metrolift ID

The hours for the Customer Service Window will be Monday - Friday, 8 a.m. - 5 p.m. The Transit Center is located at 212 E. St. Paul Ave., Waukesha. 

Contacting Metro

Customer Service/Information: 262-524-3636
Email Transit Department
Metrolift Reservations: 262-524-3635
Fax: 262-524-3646

Hearing Impaired

Hearing Impaired passengers may contact Waukesha Metro Transit by using the Wisconsin Telecommunications Relay System (WTRS). The numbers for the WTRS are:

• Nationwide: 711 TTY: 800-947-3529
• Speech to Speech: 800-833-7637

Mailing Address

Waukesha MetroTransit
2311 Badger Drive
Waukesha, WI 53188-5932

Customer Comments

Your comments and suggestions help us to improve our transit system making it a better system for all. If your comment is regarding a recent trip on Waukesha Metro Transit, please include the following with your comment:

1. Date and time of trip
2. What Route and where you got on and off the bus
3. The number of the bus (if you know it)

More Information

• Email Metro Customer Service
• Procedure for Filing a Discrimination, Title VI, Equal Employment Opportunity (EEO),Americans with Disabilities Act (ADA) Complaint (PDF)
• Procedmiento de quejas Titlulo VI Discriminacion Igualdad de Oportunidades de Empleo (eeo) Acto de Americanos con Discapacidades (ADA) (PDF)