Patient Rights

As a patient, you have a number of rights with respect to the protection of your Protected Health Information (PHI).

Right to Access, Copy or Inspect Your PHI
You may come to our offices and inspect and copy most of the medical information about you that we maintain. We will normally provide you with access to this information within 30 days of your request. We may also charge you a reasonable fee for you to copy any medical information that you have the right to access.

Denying Access
In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI and we will provide a written response if we deny you access and let you know your appeal rights. If you wish to inspect and copy your medical information, you should contact Privacy Officer Kathy Stefan at 262-524-3651.

Right to Amend Your PHI
You have the right to ask us to amend written medical information that we may have about you. We will generally amend your information within 60 days of your request and will notify you when we have amended the information.

Denying Amendment
We are permitted by law to deny your request to amend your medical information only in certain circumstances, like when we believe the information you have asked us to amend is correct. If you wish to request that we amend the medical information that we have about you, you should contact Privacy Officer Kathy Stefan at 262-524-3651.

Right to Request an Accounting of Our Use & Disclosure of Your PHI
You may request an accounting from us of certain disclosures of your medical information that we have made in the last 6 years prior to the date of your request.

What We Are Not Required To Do
  • We are not required to give you an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations, or when we share your health information with our business associates, like our billing company or a medical facility from/to which we have transported you.
  • We are not required to give you an accounting of our uses of protected health information for which you have already given us written authorization. If you wish to request an accounting of the medical information about you that we have used or disclosed that is not exempted from the accounting requirement, you should contact Privacy Officer Kathy Stefan at 262-524-3651.
Right to Request That We Restrict the Uses & Disclosures of Your PHI
You have the right to request that we restrict how we use and disclose your medical information that we have about you for treatment, payment or health care operations, or to restrict the information that is provided to family, friends and other individuals involved in your health care.

Restrictions
If you request a restriction and the information you asked us to restrict is needed to provide you with emergency treatment, then we may use the PHI or disclose the PHI to a health care provider to provide you with emergency treatment. The City of Waukesha Fire Department is not required to agree to any restrictions you request, but any restrictions agreed to by the City of Waukesha Fire Department are binding on the department.